Our Policies
Learn about our terms of service, privacy policy, and warranty information.
Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include your name, email address, phone number, and billing information.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and communicate with you about products, services, and promotional offers.
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy or as required by law.
Service Agreement
By using our services, you agree to these terms. Our services include the installation, maintenance, and monitoring of security systems and related equipment.
Payment Terms
Payment is due upon completion of installation unless other arrangements have been made. Monthly monitoring fees are due in advance. Late payments may result in service suspension.
Limitation of Liability
While we strive to provide reliable security services, we cannot guarantee prevention of all security breaches. Our liability is limited to the cost of our services.
Equipment Warranty
All equipment comes with manufacturer warranty plus our additional service warranty:
- CCTV Cameras: 2-3 years depending on model
- DVR/NVR Systems: 2-3 years
- Access Control Systems: 2 years
- Alarm Systems: 2 years
Installation Warranty
We provide a 1-year warranty on all installation work, covering any defects in workmanship or installation-related issues.
What's Not Covered
- Damage due to misuse or negligence
- Normal wear and tear
- Damage from natural disasters
- Unauthorized modifications
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on all new installations. If you're not completely satisfied with our service, we'll work to make it right or provide a refund.
Equipment Returns
Unused equipment in original packaging may be returned within 15 days of delivery for a full refund, minus restocking fees.
Service Cancellation
Monitoring services may be cancelled with 30 days written notice. Installation services cannot be cancelled once work has begun.